We are hiring for a great client in Placentia seeking a Customer Service / Expeditor to support their operations and sales teams. This role is ideal for someone with strong customer service and administrative experience who thrives in a fast-paced, detail-oriented environment.

Responsibilities:

• Provide professional, high-quality customer service throughout the quote and order process
• Process customer orders and enter data accurately into internal systems
• Monitor open orders, track delivery timelines, and follow up on delays or discrepancies
• Communicate with vendors and internal teams to confirm pricing, lead times, and order details
• Update order status, shipping details, and timelines to ensure accurate records
• Assist customers with order inquiries, status updates, and expedite requests
• Partner with internal sales teams to support customer relationships within assigned accounts
• Prepare and send quotes based on customer requests and internal direction
• Maintain organized documentation and ensure all records are properly filed and tracked
• Collaborate with accounting and other departments to resolve order or billing-related issues

Qualifications:

• 1–3+ years of customer service, order processing, or administrative experience
• Strong attention to detail with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Professional phone and email etiquette
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience working within a CRM, ERP, or order management system required