We are currently hiring for a Customer Service Representative to join a public-facing administrative team on a contract basis. This individual will play a key role in supporting customer account activities, resolving service and billing issues, and ensuring a high-quality customer experience across multiple communication channels including phone, email, online chat, and in-person.

Responsibilities:

• Respond to inquiries related to account activations, updates, and closures across residential, commercial, or temporary accounts.
• Provide information about account terms, service policies, and billing practices.
• Enter and maintain accurate records of service requests, payments, and customer interactions in internal databases.
• Research and troubleshoot customer billing or account issues, and process field service requests as needed.
• Review customer usage data, recommend billing adjustments when appropriate, and follow up with customers on resolutions.
• Handle account-related escalations, including late fee reversals, payment extensions, and account corrections within established guidelines.
• Accept over-the-counter payments, process transactions accurately, and balance daily receipts.
• Support front-desk operations by greeting visitors, accepting deliveries, and directing inquiries.
• Review and follow up on returned mail and digital billing notifications to ensure customer contact information is up to date.
• Perform additional administrative or customer service-related duties as assigned.

Requirements:

• High school diploma or GED required; additional education or training in customer service or public administration preferred.
• At least 2 years of customer service experience in an office, call center, or public agency setting.
• Bilingual skills, particularly in Spanish, are a plus.
• Must be able to communicate effectively in-person, over the phone, and in writing.
• Ability to manage high-volume customer interactions calmly and professionally.
• Comfortable working with data entry systems, internal databases, and online payment tools.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive situations with empathy, professionalism, and tact.