We are hiring for a great client in the Orange County area seeking a Customer Service Representative to join their team on a temporary basis. This role provides front-line support to customers both in person and over the phone, handling inquiries related to service requests, billing, payments, and general account assistance.

Schedule:

Monday–Thursday: 8:00 a.m. – 5:00 p.m.

Friday: 8:00 a.m. – 4:00 p.m.

Key Responsibilities

• Greet and assist visitors at the front counter; answer and route incoming calls to appropriate departments or personnel.
• Provide prompt, courteous customer service by phone, email, and in person; research and resolve inquiries related to billing, payments, and service issues.
• Process customer service requests such as new account activations, service disconnections, and adjustments.
• Serve as cashier by accepting payments via mail, in person, and electronically; balance daily receipts and prepare bank deposits.
• Maintain accurate customer account records and process electronic funds transfers (EFT/NACHA).
• Assist field personnel by retrieving account and meter data from the billing system as needed.
• Explain company policies and procedures to customers in a clear and professional manner.
• Perform daily opening and closing procedures for the customer service lobby.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service and/or bookkeeping experience.
• Strong interpersonal and communication skills with a customer-first approach.
• Proficient in handling payments, balancing receipts, and maintaining accurate records.
• Ability to multitask, prioritize workload, and adapt to new processes quickly.
• Experience in a public agency, utilities, or government setting preferred but not required.