We are hiring for a great client in Newport Beach, CA. This is an on-site contract opportunity for an IT Technician – Operations who will provide day-to-day technical support, troubleshoot hardware/software issues, and assist with network and systems administration.

Responsibilities

• Provide help desk and desktop support to end users with varying technical skills
• Install, configure, and maintain PC and Mac hardware, software, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Support Microsoft Office 365, Adobe Acrobat, antivirus tools, and other standard business applications
• Create and manage user accounts in Active Directory; perform basic system administration tasks
• Monitor and maintain LAN/WAN connectivity, security, and system availability
• Log, track, and resolve support tickets in a timely manner
• Prepare technical documentation and user instructions as needed
• Assist IT team with hardware/software upgrades, system testing, and installations
• Coordinate with vendors and internal staff to resolve technical issues
• Stay current on emerging technology trends and recommend improvements

Qualifications

• 2+ years of technical IT support or operations experience
• Strong knowledge of Microsoft Windows and Mac operating systems
• Familiarity with Active Directory, Office 365, and common business applications
• Experience with PC hardware/software troubleshooting and networking protocols (LAN/WAN, TCP/IP)
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Associate degree in Information Technology or related field preferred; certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus