We are hiring for a great client seeking a Customer Service / Front Desk Representative to support their payment processing and business licensing operations. This temporary role is ideal for someone with experience in customer service, who is comfortable handling transactions and assisting customers over the phone.

Type: Contract / Temporary

Hours: Monday – Thursday 8:30 – 5:30, Friday 8 – 5

Location: On-Site, Tustin

Responsibilities:

• Process payments accurately and efficiently.
• Answer incoming calls and assist customers with billing and account inquiries.
• Review and process business license applications, renewals, and approvals.
• Verify and update customer and business records to ensure accuracy.
• Generate invoices, track payments, and follow up on outstanding balances.
• Assist in preparing reports related to billing and licensing activities.
• Research and resolve discrepancies in accounts or licensing applications.
• Provide clear and accurate information to customers regarding fees, due dates, and required documentation.
• Support compliance efforts by ensuring all business licensing and billing processes adhere to applicable guidelines.
• Maintain organized records and assist with administrative tasks as needed.

Qualifications:

• Experience in a clerical / customer service role preferred.
• Bachelor’s degree preferred.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.